TERMS OF SERVICE

These Terms of Service (the "Terms") govern every order placed with IceMakers Limited (the "Company", "we", "us") through icemakersja.com, by phone, WhatsApp or in person — including tube ice delivery, party ice bin rentals, and party equipment rentals. By placing an order you agree to these Terms. (Wholesale/trade purchasing is governed by the separate Wholesale Terms of Service.)

1. Orders, pricing & payment

1. An order placed on the order form is an offer to purchase; it is accepted when we confirm it. We may decline or cancel any order (e.g. capacity, blocked dates, address outside our service area) with a full refund of anything paid.
2. All prices are in Jamaican dollars. The price shown at checkout for a confirmed order is the price you pay; general prices, delivery fees, surcharges and thresholds may change at any time for future orders. A weekend surcharge applies to bin rentals on Friday–Sunday as displayed at checkout. GCT, where applied, is shown separately.
3. Payment is due on or before delivery/collection — cash, card or bank transfer — unless we have agreed credit terms in writing. Goods remain our property until paid in full; risk passes to you on delivery.
4. Obvious pricing or system errors do not bind the Company; we may cancel and refund an order arising from such an error.

2. Tube ice — a perishable product

1. Our ice is produced from reverse-osmosis purified water on commercial equipment and leaves our custody clean, food-safe and bagged. Ice is perishable: all sales are final — no returns, exchanges or refunds once ice is delivered or collected.
2. Inspect on delivery. Shortages or quality issues must be raised with the driver before they leave; after that, the delivery is deemed accepted in full.
3. Melt is physics, not a defect. It is your responsibility to receive the ice on time, provide shade/coolers/bins, and store it appropriately. We are not responsible for melt, contamination or misuse after handover — including ice transferred into containers we did not supply.
4. Delivery time windows are good-faith estimates. Traffic, weather and daily production capacity can shift them; we will communicate. If we cannot deliver at all, your remedy is a full refund of the affected order.
5. We may limit daily volumes or decline orders that exceed remaining production capacity for a date.

3. Party ice bin rentals (KingKong / Xtreme / Long Box)

1. Bin rentals include delivery, the stated ice fill, and collection, for the standard 5-hour event window. Extra hours are billed at the published extended-hour rate.
2. A refundable damage deposit of J$25,000 per bin is payable before or at delivery. It is returned in full at collection if the bin is present, undamaged and reasonably clean; otherwise repair, cleaning or replacement costs are deducted (and you owe any shortfall above the deposit).
3. Late return / late collection caused by you (venue closed, bin inaccessible, event overrun without arranged extension) is billed per additional hour at the extended-hour rate.
4. The bin remains our property at all times. Do not move it from the delivery site, paint/sticker it, sit or stand on it, or drag it across surfaces. You are responsible for the bin from delivery until we collect it — including theft or vandalism at your venue.
5. Safety: an adult must supervise use; young children must not climb into or hang over bins. Melt water makes floors slippery — placement on a drained/outdoor surface is your responsibility.
6. The ice fill is consumed on delivery — it is not returnable or refundable whether or not it is used (see Section 2).

4. Equipment rentals (cooling fans, tables, chairs, buckets)

1. Rented equipment must be returned/collected in the condition delivered, fair wear excepted. Counts are verified at collection; missing or damaged items are billed at replacement cost.
2. Cooling fans require a suitable, safe power supply provided by you and must be used as directed (stable ground, away from water spray and from guests' reach). Misting/evaporative units consume water you supply.
3. Equipment is used at your own risk. You are responsible for its use, placement and supervision at your event, and for keeping it secure until collection.

5. Delivery, access & your responsibilities

1. Provide an accurate address, a reachable phone number, and someone authorised to receive the order. If the driver cannot deliver after reasonable attempts (no access, no answer, unsafe location), the delivery fee is forfeited and perishable goods are non-refundable; equipment redelivery is charged again.
2. Our standard service area is Kingston, St. Andrew, Portmore & Spanish Town; other areas by arrangement and additional fee.
3. You are responsible for venue permissions (gates, security, event sites) needed for delivery and collection.

6. Cancellations, changes & refunds

1. Cancel 24 hours or more before your delivery date: full refund. Cancel within 24 hours: 50% refund. No-shows / refused deliveries: treated as Section 5.1.
2. Bin and equipment bookings require the published minimum notice (weekend bookings by the preceding Wednesday); date changes are subject to availability and any price difference.
3. Refunds are made by the method paid, within a reasonable processing period.

7. Liability

1. To the fullest extent permitted by the laws of Jamaica, the Company is not liable for indirect, incidental or consequential losses — including event disruption, lost profits, or guest claims — arising from any order, delay, equipment or product.
2. Our total aggregate liability for any claim is limited to the amount you actually paid for the order giving rise to the claim.
3. You agree to indemnify the Company against third-party claims arising from your use of rented bins/equipment, your venue conditions, or your breach of these Terms.
4. Nothing in these Terms excludes liability that cannot lawfully be excluded.

8. General

1. These Terms are governed by the laws of Jamaica; the courts of Jamaica have exclusive jurisdiction.
2. We may update these Terms; the current version is always at this page with its effective date, and applies to orders placed after it takes effect.
3. If any provision is unenforceable, the rest continue in force. Failure to enforce is not waiver.

Questions: support@icemakersja.com · office 876-926-0678 · WhatsApp 876-370-1881 · 26 Hanover Street, Downtown Kingston, Jamaica.